Case Study 1A technical title, with a heavy math content, a complex art program, and a tight schedule.
Major STM Publisher with a Global Presence
The client, headquartered in Amsterdam, is one of the world’s largest STM publishers, with a presence in 24 countries.
Case Study 1
- Book and MRW production for about 300 titles (120,000 pages) per year
- EPUB3 conversion and development services
- Full-service journal production for 400,000 pages per year
- Subscription management and fulfillment services
- Rich Media Services
- Application development and hosting services
- Setting the equations was a major challenge. The author requested equations be set in specific colors and exactly match the previous edition.
- Figures had to be set in the stub, with the captions placed at the sides, top or bottom to balance the page layout.
- Lists required special characters set in specific colors.
- Page layout was complicated by the requirement that the figures be set within "example boxes," which in turn needed to be set between lists.
- In-depth planning at the project launch for production
- A dedicated and skilled composition team
- Diligent setting of the equations and placement of the images
- Copyeditors who were experts in the subject matter
- Effective communication by the project manager, with an eye on quality and the schedule
Case Study 2Rapid end-to-end workflow implementation for one of the world’s largest STM publishers.
One of the world’s largest STM publishers
The client, headquartered in Amsterdam, is one of the world’s largest STM publishers, with a presence in 24 countries.
Case Study 2
- Ramping-up from 200,000 to 450,000 pages
- Developing and approving 500+ templates in three months
- Resource planning, hiring, and training personnel for producing the additional pages
- Setting up a team to handle the journal management service and gaining confidence of the societies that entrust their journals to the client
- Implementing the fast-track journal production workflow
- Reducing the turnaround time (TAT) of page proofs from 5 days to 24 hours (for the majority of articles), dispatching the remaining articles within 48 hours
- Meeting the TAT despite variations (peaks and lows) in inflows
- Implementing the faster TAT without comprising quality
- Merging certain user roles and tasks within workflow and multi skilling staff without comprising quality
- Drastically reducing operator touch time and waiting time
- Managing exceptions and variations in input
- Implemented an effective methodology of expert production teams, so each cell of experts would be handling a set of similar complex titles
- Set up resource planning based on journal requirements, and created an experienced resource pool at MPS
- Maintained close communication with the client offices to discuss the status and quality of the project
- Set up daily dashboard monitoring to fully control load balancing and dispatches
- Facilitated additional training for experienced journal managers, who participated in a 5-week journal management training program provided by the client (at their site office in North America) and then shared new skills with their teams in India to facilitate rapid scale-up
- Created a dedicated team made up of production process veterans, technology and domain experts, experienced resource staff, and newly trained employees
- Carried out R&D and implemented a highly automated, simplified workflow stream, reducing manual touch time
- Executed an AGILE project with the customer for tightly integrating their manuscript submission system, production tracking system and electronic warehouse with MPS’s tracking system for seamless exchange of articles and metadata information
- Worked closely with the client, for reviewing specifications and ensuring higher automation with negligible/no changes to quality of deliverables
- Implemented a "theory of constraints" practice to reduce production queues and waiting times
- When possible, merged user roles and eliminated others
- Implemented WordEditPro for automated XML generation, AMS (Artwork Management System) for automated graphics processing, DigiEdit (XML-based editing tool) for copyediting, and DigiComp (automated composition) for composition
- Rolled out new MPS iTrack with advanced BPM engine for workflow tracking, automated routing, alerts, and dashboard reporting
- Set up easy-to-use and innovative dashboard reports to track production across all work steps
- Tightly integrated blackbox automation servers running batch processing applications (like blackbox manuscript structuring, language level identification for copyediting, automated page proof generation, dataset compilation, pre-flight checks and validation) with the workflow management system and automated alerts
- Implemented exception-based workflow routing with decisions taken by special software tools
- Staffed several projects with Black-Belt Six Sigma Quality personnel to implement on "right first time" practices
- Radical re-engineering the workflows for achieving significant TAT reduction was made possible by the close technical collaboration between the publisher and MPS
- Refresher training and multiskilling staff helped improve process efficiency and reduced manual touch times
- Significant improvement in automation was achieved across certain areas by adapting standard practices without comprising product quality.
- Transparent pro-active technical discussions with and feedback from the customer helped immensely in continuously enhancing the production process
- Continuous R&D and perfecting of tools,template and MathML using innovative scripts and tool sets helped ensure math formatting was fine-tuned to the smallest detail ensuring accuracy and consistent quality
- Dedicated champions within the production teams provided continuous support and communicated automation requirements to the technology and template teams
Case Study 3DigiCore Implementation for highly respected global publisher.
A highly respected global publisher
The client is a highly respected global publisher, offering high–impact scientific and medical information, both in print and on online.
Case Study 3
- Because the authors would be new to this type of platform, we had to ensure the interface was intuitive and user-friendly.
- The content of the journals is complex and supplemented with a range of figures, large tables and special features.
- The quality requirement for automatically composed page proofs was high as the client wanted the product to look very close to the conventional typeset proof.
- The platform was also rolled out to in-house copyeditors, whose expert skills were needed for both content and language editing.
- MPS carefully managed the pilot project by determining requirements, finalizing workflow, and setting up a dedicated oversight team.
- We worked closely with the client to setup a test environment for 75 authors, who tried the system and provided feedback.
- DigiComp (automated composition system) was setup to handle specific journal templates; and then integrated tightly with DigiEdit. The system was enhanced and tested extensively to handle different kinds of table layouts and formatting.
- DigiEdit (cloud-based XML editing tool) was customized,developed, and tested for JATS DTD, copyediting functionalities and client preferences.
- The entire platform was set–up in the AWS cloud.
- MPS developed user–friendly instructions and self-running videos and tutorials for authors.
- Working closely with the client, we implemented an online feedback survey for authors to take after the review and editing processes have been completed.
- The platform was fine-tuned based on feedback received from authors and client users, before going live with a portfolio of journals.
- Improved workflow process for example, pre-editing eliminates transferring corrections from hardcopy, annotated PDFs, and email, thereby ensuring better quality.
- The process enables online tracking and efficient management of articles through the DigiCore dynamic workflow routing system.
- On-the-fly generation of multiple products from a single source facilitates multichannel publishing.
- Copyeditors receive a clean, structured file, making their job easier (compared to working with LaTeX or MSWord files), given the intuitive editing interface with underlying XML.
- Several copyediting functionalities (US/UK word usage for example) are available through DigiEdit, making the editing process more efficient.
- On-the-fly dynamic creation of revised PDF files allow for review using DigiComp.
Case Study 4Conversion of 100 years of historic data in hardcopy format to PDF and XML for a major journal publisher
A major journal publisher
Case Study 4
- A tight schedule
- Scanning hardcopy materials of different sizes and quality at an initial at level of 600 DPI to make the digital copy (TIFF) usable for other purposes
- The biggest challenge: providing good-quality PDFs of the oldest input material, which had begun to deteriorate
- Taking care to preserve the original material, some of which constituted the only existing copies
- Collaborated closely with the client while conducting R&D to arrive at the desired specification for the final deliverable.
- Setup a highly automated workflow to streamline PDF generation and XML production workflow
- Set up a well-trained conversion team to work on these titles
- Scanned the source hard copy at 600 DPI following a well-validated sequenced process to generate the final PDFs
- Used dedicated team to handle the Photoshop tasks
- Streamlined the steps in Photoshop (dust/clean-up, orientation, and color mapping, sizing) and in Adobe Acrobat (alignment, PDF settings and text search ability)
Case Study 5Creation of an online and mobile interactive platform for instructors and students targeted to run on interactive boards in a classroom.
A leading North American publisher
Case Study 5
- The application should be delivered across various browsers on both PCs and tablets.
- The application should provide web, offline, and mobile support.
- The instructor should be able to share the files and annotations with groups of students, other instructors or all users.
- The content should be DRM enabled.
- The book production process should be simplified.
- Carefully selected suitable technologies and developed web, offline and mobile versions of rich, highly interactive, and collaborative modules that can be integrated with the client's existing content distribution platform
- Implemented a common database to sync the data from the various platforms
- Provided custom DRM and protected all types content (PDF, XML, SWF, video and more)
- Developed custom tools and integrated with book player
- Automated simple to medium level interactive components
- Designed the application to support a high volume of users (more than 45,000 users as 2015)
Case Study 6Intuitive cloud-based content creation and production management platform
A leading Australia-based medical guidelines publisher
MPS was commissioned to build a content creation and production management platform.
Case Study 6
- Intuitive cloud-based platform with anytime, anywhere access
- Manager dashboards with global visibility across the content creation, review, and production processes
- Online XML-based editor to create, edit, and review content
- Workflow task generation for the activity performer with configurable alerts and reminders
- Enable authors, reviewers, editorial, and production staff to work collaboratively in a XML-based online editor, and allow discussions to take place before an article is finalized
- Provide the client's staff and authors with relevant information to comment on revised or new articles, including having access to previous versions, related material, meeting minutes, and references
- Enable staff to control the workflow process and ensure editorial and style consistency throughout
- Simple, robust version control that allows easy access to all previous content versions and their metadata
- Simplify the process of creating and maintaining stable cross-references and indexes (for both print and digital products), headings and numbering, and reduce duplication of effort during the updating process
- Provide an audit trail of the discussion, decisions, and basis for changes to topic text, linked specifically to the text that it relates to
- Provide staff with a clear review and sign-off process
- Enable staff to link an updated article to the evidence that resulted in the change, and to incorporate the rationale for the change, thus providing increased transparency and accountability
- Provide detailed dashboard reports for staff and management to facilitate tracking not only of the progress of individual projects, but of the currency of each topic in the database
- Offer configuration options to allow for different workflows for different guidelines and future products
- Support continuous updating of guidelines (updating individual articles or groups of articles in response to a signal for change, rather than the current process of updating all articles in a guideline at once regardless of whether there was a signal for change)
- Ensure that content and metadata are secure, backed up, and quickly recoverable in an emergency situation
- Allow content to be outputted in a standard, structured format ready for the downstream product creation process for web, mobile, offline and print production.
- Significantly reduce the time between the creation or updating of a guideline and its being available for users
- Automate many of the lower-level tasks (such as version control, management of cross-references, and indexing) to enable staff to focus on value-added tasks,(such as product and content development and reducing errors), and enabling publisher to become more effective and efficient.
- Cloud-based solution based on MPS's flagship platform, MPSTrak, for workflow and content management.
- Integrated the XML-based online editor DigiEdit with workflow tasks for continuous update processes
- Communication module to allow authors, editors, and other stakeholders in the publishing workflow easy communication
- Automatic export of XML to the distribution platform
- Reduced operational costs
- Reduced time for the production process and maintenance
- Increased author satisfaction and real-time author sign-off
Case Study 7Implementation of an intuitive, flexible, innovative, and robust cloud-based content delivery platform.
A leading Australia—based medical guidelines publisher
MPS was commissioned to build a cloud-based content delivery platform.
Case Study 7
- Responsive design with anytime, anywhere access
- Superior navigation and browsing experience
- Intuitive to navigate, with quickly loading pages, commensurate with similar platforms
- User interface templates that can be configured for libraries' branding
- Stable and robust in terms of uptime and reliability
- Publisher branded with all parts seamlessly integrated
- Uncluttered and intuitive design, with clear information for users and customers.
- Support for advance content workflows for online only and fast-track content publishing
- Content relevance management through a search engine that can handle simple, advanced, and Boolean searches
- Content discoverable by the major search engines and easily searchable within the platform
- Reporting and statistics that are reliable and customizable
- HTML5 interactive reader to view content and widgets for sharing, annotating, highlighting, and book-marking content
- Native mobile app for iOS and Android
- Implement the industry’s leading security frameworks and allow audits through rigorous test procedures
- Support for single sign on, access tokens, referral sites, IP authentication, and user credential authentication models
- Website, email, and phone support
- Ability to configure new subscription models in addition to the available licensing models, including institutional and individual subscriptions, pay-as-you-go, concurrency-limited access, and metered access
- Support current and future business models (for example changing time periods on offers or creating custom offers)
- Management of the end-user site through an admin console that provides an intuitive set of features for managing static pages and product pages
- Enable publisher editorial control for updating text/images on agreed regions of agreed pages
- Support evolution and experimentation
- Integration with content usage analytics platform for COUNTER and publisher reports
- Allow users to download the product for offline access
- Content management
- Support for a staging environment for previewing products and then pushing live
- Manage pricing and promotion
- Library management
- Tag content for SEO
- Manage marketing-advertisements, campaigns, discounts, access tokens, free trials
- Analyze content usage for marketing decisions
- Social media integration
- The ability to manage institutional access, including IP addresses, Athens, Shibboleth, remote passwords, concurrent users
- Distribute content across all popular distribution channels, including Apple, Amazon, B&N, Sony, Kobo, and Overdrive
- Widespread integration layer that ensures data and content exchange from and to various internal and external systems, including content creation platform.
- Offer an attractive interface for institutions
- Deliver COUNTER reports compliant with the new Release 4 Code of Practice for eResources
- Deliver COUNTER reports via SUSHI
- Allow institutional administrators to enter and update their own IP addresses
- Allow institutional administrators to manage their own Athens and Shibboleth access
- Allow institutional administrators to manage their own remote passwords
- Allow institutional administrators to manage their visual identity on the site (institutional banner or text name). (Depending on the final workflow, this may require publisher approval before changes go live, or it may go live immediately but be listed on a change list that the publisher can review to confirm changes are acceptable.)
- Allow Institutional administrators to create additional admin users for their library staff
Case Study 8Consolidation of multilocal global customer services and order management to a single supplier.
Leading Scientific and Medical Publisher
One of the leading publishers of high-impact scientific and medical information in print and online.
Case Study 8
- Global time-zone coverage for processing orders sourced through a global sales force, including coordinating with publishers’ sales representatives for site license order processing.
- Single dedicated team for managing the complete subscription cycle under the single roof.
- Streamlining the ‘-undelivered post and returns-’
- Improving the percentage of first contact resolution of customer queries (by which the end customer’s query is resolved with a single/first response)
- We abide by the publisher's critical month and year-end sales targets, turning around complete workflow within 24 hours.
- We created a dedicated team at a single location to manage the complete order-to-cash life cycle of a subscription, from processing an order to managing the labels and dispatch, reconciling the funds, generating invoices, and emailing end customers to sending out reminders for debt collection.
- We executed an improvement project for streamlining the ‘undelivered post/returns’ through robust operational workflows and automation. The project also resulted over a 45 percent reduction in replacement copies. This translated into direct cost savings for the publisher.
- We improved the first contact resolution percentage of customer queries, from 37% to more than 90%.
- We helped overhaul of client’s website FAQs and help pages based on customer query trends
- We developed scenario-based standard response templates and check-lists to ensure first-time customer enquiry resolution
- We implemented end-to-end cross-functional training to ensure all-round product knowledge
- We created grass-roots-level automations and development of new productivity improvement tools
- We implemented lean Six Sigma-driven quality processes
- We relied on extensive data generation and analysis to drive innovative ideas